You should be able to post a blurb at the top of your survey telling your clients that it will take only a few minutes of their time. Not only will this make it more likely that they’ll complete the survey, but it will show them that you value their time. If you’re targeting your questions properly, a review survey should take only a few clicks and some simple sentences. Once you’ve asked for their feedback, direct them to a place where they can post a public review, and include links so they’re brought straight to your review pages.
You need to let your clients know you appreciate their feedback and comments, and ignoring them is not the way to do it. Send them a note of appreciation once they’ve completed your survey, and if they leave you a review on one of your platforms, be sure to respond with a comment that thanks them for their honest feedback. Not only will it show potential clients that you have a high level of customer service and client care, it will show your previous and current clients that you value them and want to work with them again.
If there are problems or concerns in reviews, don’t get defensive; instead, offer real solutions. This can easily turn a negative review into a positive one.
If you want to develop an interactive survey (which only makes it easier on your clients) you can use a website like Survey Monkey, which offers free and pro accounts.
We value your business and we are always seeking feedback so we can consistently improve our products and services. Please take two minutes of your time to fill out this survey and leave us a review, so we can serve you better in the future.
1. How happy were you with the quality of the products and services you received?
2. What could we have done to improve your experience?
3. What was your favourite part of the shopping experience?
4. Would you recommend us to your friends and colleagues?
We appreciate your time in providing honest feedback about our business. Please leave us a brief review below to be featured on our website, or click on one of the following links to let others know what you thought of our services.
(Include links to social media account review pages, Google, etc.)
Northern Alberta Business Incubator Society (NABI)
13 Mission Avenue
St. Albert, AB T8N 1H6
200 Carnegie Drive
St. Albert, AB T8N 5A7
Hours of Operation:
Monday to Friday 8:00am-4:30pm
Mountain Standard Time (MST)
Closed Saturday, Sunday and Holidays
Directions to NABI: Click Here